Transfer a domain to another provider

If you want to move your domain to another provider, the transfer is started with the new provider and confirmed by us. To make sure the move goes smoothly, prepare your domain in the JumpIT Customer Information System (KIS) at kis.jumpit.eu:

1. Log in to your KIS account at kis.jumpit.eu.
2. Navigate to the menu item “My Account” or “Client Area” and open “My Domains”.
3. Click the relevant domain to display the domain details.
4. Disable the registrar lock (“Registrar Lock”). As long as the lock is active, no transfer can be carried out.
5. Request the auth code (EPP code) or have it displayed. You’ll need it at the new provider to authorize the transfer.
6. Make sure the administrator email address stored in WHOIS is up to date, as a confirmation email for the transfer is usually sent to it.
7. Then start the transfer at the new provider and enter the auth code there.

Note: Please don’t cancel a running domain separately if you want to move it. The transfer carries the domain over to the new provider including its remaining term. If you have questions about the move, we’re happy to help.