Set up email in Outlook for Windows

Your login details at a glance

Setting	Value
Incoming mail server (IMAP)	oberon.jumpit.eu · Port 993 · SSL/TLS
Outgoing mail server (SMTP)	oberon.jumpit.eu · Port 587 · STARTTLS
Username	Your full email address (e.g. info@mycompany.com)
Password	Your email password

Important: The server is always oberon.jumpit.eu, not your own domain name. This is the most common mistake during setup. The outgoing mail server (SMTP) requires authentication with the same login details as the incoming server.

Step by step

1. Open Outlook on your Windows computer.

2. Click “File” at the top left and choose “Add Account”.

3. Enter your email address and click “Connect”.

4. Choose “Advanced options” and tick the checkbox “Let me set up my account manually”.

5. Click “Connect”.

6. Choose “IMAP” as the account type.

7. Enter oberon.jumpit.eu as both the incoming mail server and the outgoing mail server (not your own domain name).

8. Enter the ports and encryption:

   • Incoming (IMAP): Port 993, encryption SSL/TLS
   • Outgoing (SMTP): Port 587, encryption STARTTLS (some programs simply call STARTTLS “TLS”)

9. Enter your full email address as the username, plus your password.

10. Click “Next” and wait while Outlook connects to the servers.

11. Click “Finish” to complete the setup.

Once you’ve followed these steps, Outlook is connected to the IMAP and SMTP server. You can now send and receive emails.

Login not working?

If the connection fails, it’s almost always down to one of these two things:

• Wrong server: It has to be oberon.jumpit.eu, not your own domain.
• Wrong password: Check your email password directly in webmail. To do so, open https://webmail.yourdomain.xyz (replace “yourdomain.xyz” with your own domain, e.g. https://webmail.mycompany.com). There you can log in to test whether your login details are correct, and reset the password via “Forgot password” if needed. More in the article Test or change email password.

Note: The exact labels may vary depending on your Outlook version. The server, ports and encryption always stay the same, though.