Test or change your email password

If logging in doesn’t work in Outlook, Apple Mail or on your phone, it’s almost always the password, not the server settings. Before you spend a long time digging through the program settings, check the password right at the source: in webmail.

1. Test and reset your password in webmail (fastest)

Every domain hosted with us has its own webmail at:

https://webmail.yourdomain.xyz

Replace “yourdomain.xyz” with your own domain, for example https://webmail.mycompany.com.

• Test: Log in with your full email address and your password. If the login works here, your login details are correct and the problem lies in the settings of your mail program (see the setup guides for Outlook and Apple Mail).
• Reset: If you no longer know your password, use the “Forgot password” function in webmail to set a new one.

Tip: If you change the password in webmail, you then also need to update it in all mail programs and on all devices that fetch this mailbox.

2. Via your KIS customer account (kis.jumpit.eu)

In your JumpIT customer information system at kis.jumpit.eu you manage your hosting and services. There, under “My Services”, click “to the server” in the “Server” column of your hosting product. This takes you via single sign-on, without a separate Plesk password, directly into the Plesk administration of your web space, where you can manage your email mailboxes and change the associated passwords. The article How to access my Plesk directory shows how this works step by step.

Note: The password for the KIS login itself (your customer account) is different from your email password. To learn how to change the KIS password, read the article How to change my password.

And the server details?

The mail server is always oberon.jumpit.eu (IMAP port 993 / SSL, SMTP port 587 / STARTTLS), not your own domain name. If you can get into webmail but not your mail program, check these server settings first.